Salon Papillon is dedicated to providing a pleasant and professional salon experience for all our valued clients. To ensure a smooth and enjoyable visit, we have established the following policies:
- Appointments: We highly recommend scheduling an appointment in advance to secure your desired date and time for your salon service. Walk-ins are welcome, but availability may be limited.
- Cancellations and Rescheduling: If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours’ notice. This allows us to accommodate other clients who may be waiting for an appointment. Failure to provide sufficient notice may result in a cancellation fee.
- Arrival Time: We recommend arriving a few minutes before your scheduled appointment time to ensure a smooth check-in process and to maximize your salon experience. Late arrivals may result in a shortened appointment or rescheduling, depending on the availability of our stylists.
- Consultations: We believe in the importance of effective communication between our stylists and clients. We encourage all clients, both new and returning, to participate in a consultation before their service. This allows us to understand your desired look, address any concerns, and provide personalized recommendations.
- Satisfaction Guarantee: Our goal is your complete satisfaction. If, for any reason, you are not satisfied with your service, please contact us within 48 hours, and we will make every effort to resolve the issue to your satisfaction.
- Pricing: Our pricing for services is based on various factors, including hair length, complexity of the service, and the experience of our stylists. We strive to provide transparent and competitive pricing, and our team will discuss the pricing details with you during the consultation or before the service.
- Children’s Policy: To ensure a relaxing and safe environment for all our clients, we request that children under the age of 12 be accompanied by an adult who is not receiving a service at the same time. This policy is in place to maintain a peaceful atmosphere for all our clients.
Please note that these policies are subject to change, and additional policies may be in effect. For the most up-to-date information and to inquire about any specific policies, we encourage you to contact Salon Papillon directly. Our friendly team will be more than happy to assist you and provide any necessary clarifications.